Matt Roberts

Matt Roberts

Service Designer and Business Analyst

Matt brings a wealth of experience in service design and business analysis to the team. With a background in optimizing complex workflows and creating user-centric solutions, he plays a pivotal role in defining how Hampton.io delivers value. His approach combines analytical rigor with creative problem-solving, allowing him to bridge the gap between business requirements and technical implementation. A former elite high jumper, Matt applies the same discipline and dedication to excellence in every project he undertakes.

Key Skills

Service DesignBusiness AnalysisUser Journey MappingProcess OptimisationStakeholder ManagementAgile Delivery

Previous Projects

Crewsaders Bespoke ERP Solution

Enterprise Resource Planning

Custom-built ERP system designed to streamline operations and improve efficiency for Crewsaders. Comprehensive solution covering inventory management, order processing, and business intelligence.

Service BlueprintingRequirements AnalysisProcess Optimization

ChatGPT in Virtual Reality

Virtual Reality & AI

Revolutionary VR experience combining natural language AI with immersive environments. Users can have voice conversations with AI-powered characters in stunning virtual worlds.

User Journey MappingConversational DesignUse Case Definition

DfE Single Sign-On

Enterprise Identity Management

Comprehensive identity and access management solution for the UK Department for Education. Streamlined authentication for thousands of users across multiple services.

Service BlueprintingRequirements GatheringProcess Mapping

National Careers Service

Public Sector Digital Service

Digital platform supporting career guidance and job matching for citizens across the UK. Delivering accessible career information and personalized support services.

User Journey MappingService DesignAccessibility Standards

DfE Apprenticeship Employer Levy

Enterprise Financial Management

Digital service enabling employers to manage apprenticeship levy payments and access funding. Streamlined processes for levy management and apprenticeship program administration.

Business Process AnalysisWorkflow OptimizationUser Requirements

Insolvency Service - Bankruptcy Digital Service

Public Sector Legal Services

Digital transformation of bankruptcy and insolvency processes. Modernizing citizen-facing services for bankruptcy applications and case management.

Service BlueprintingUser ResearchLegal Process Design

McLaren - Independent Dealer Portal

Enterprise Portal

Comprehensive portal solution for McLaren independent dealers. Streamlining dealer operations, inventory management, and customer relationship management.

Dealer Workflow DesignProcess OptimizationUser Requirements

Marie Curie - Carer Support App

Healthcare Mobile Application

Mobile application providing support and resources for carers. Delivering accessible tools, information, and community features to support those caring for loved ones.

Carer Journey MappingHealthcare Service DesignAccessibility Research

Down Town VR

Multiplayer VR Experience

An expansive open-world multiplayer VR city where users can explore, socialize, and create together. Pushing the boundaries of what's possible in social VR.

Social Interaction DesignUser ResearchCommunity Guidelines

AI Business Intelligence Platform

AI & Machine Learning

Advanced analytics platform leveraging machine learning to provide actionable business insights. Automated data processing and predictive modeling at scale.

Business IntelligenceKPI DefinitionDashboard Design

Next-Gen E-Commerce Platform

Web Application

Modern, scalable e-commerce solution with real-time inventory management, AI-powered recommendations, and seamless checkout experience.

Checkout Flow OptimizationUser TestingCart Strategy

VR Training Simulator

Virtual Reality

Immersive VR training solution for high-risk environments. Provides realistic scenarios without real-world consequences, improving safety and efficiency.

Learning OutcomesScenario PlanningInstructional Design